Retail& wholesale Please Call Us:1-714-717-6765 (10 am to 9 pm ) EMAIL:cuoidvd@yahoo.com
free shipping for orders over $30 usd

Shipping & Returns

Payment accepted

 

1.  All types of major credit cards (Visa, Mastercard, Discover, and paypal).  Our online security provides ordering with maximum security and privacy. Credit card orders are authorized on the day the order is received.

2.  Money orders/Cashier check.  Please send your order list together with your cashier check/money order to:  CUOI DVD, 9211 Bolsa Ave Suite 122, Westminster, CA 92683



 

Shipping & Taxes

 

Orders are normally ship out within 1 business day (M-F).  We use USPS Priority mail/first class mail and Fed Ex.  Tracking numbers will be provided through emails.

Shipments are delivered in 2-5 business days.  A shipping fee of $4.99 will apply for orders less than $29.98.  Otherwise, FREE SHIPPING within 48 states of US.

A tax rate of 8% will apply to California customers only. 

Our store prices might be different from online.

 

DVDs/CDs Exchange/Return policy

 

All sales are final.  We do not accept exchange or return.  In case of defective disks, please contact us via email at CUOIDVD@YAHOO.COM within 30 days of receiving the order.  In normal cases, replacements will be sending out without having customers to send the bad disks back.   

 

Electronics Exchange/Return policy

 

No exchange or return: for opened box items, special ordered items, accessories, items without original boxes, misused, consumer abuse, or without receipt.

Exchange:  within 15 days of receiving order, we will gladly exchange with exact model if products are found to be defective.  For those who are not satisfied with the purchase, product exchange must be greater or equal in value, subject to a 20% restocking fee and non-refundable shipping fee.  All returns products inspected by our technicians before an exchange or refund is processed.

Return:  within 10 days of receiving order, 20% restocking fee will apply for unopened items, a 25% restocking fee for opened items with the original manufacturer's packaging, and up to 50% restocking fee for returns with missing parts, documentation, etc...        

All returns must be pre-approved with a valid order number issued by our return department through email.  Returns without order number will not be accepted.  The processing time to exchange/refund might take up to 2 weeks.

Refused order or wrong address will be charged 25% restocking fee plus shipping fee is nonrefundable.

 Frequently Asked Questions

1.  How do I know if the movies are 1 voice translated or multiple voices translated?

If we write the word "LONG TIENG VIET VOI NHIEU VONG DOC" on the title of the movies, then that movie has multiple voices translation.  Otherwise, it will be 1 voice translation (THUYET MINH VOI 1 VONG DOC).

2.  Do I have to open an account at CUOIDVD.COM when I pay by cashier check/money order?

NO. You don't have to open any account with us.  All you have to do is write the names of the products on a piece of paper and mail it together with your payment to CUOI DVD 9211 Bolsa Ave Suite 122 Westminster, CA 92683.

4.  If my movies are defective, what should I do?

You should send us an email to CUOIDVD@YAHOO.COM together with the details such as order number, movie title, and defective disc number...We will then send you the replacement without having you send back the bad disks.  In some cases, we might ask you to send them back, please confirm with us.

5.  What happen if the item I purchased is out of stock?

We will call you at the provided phone number to ask for a replacement.  An email will be send out at the same time.  If we don't hear from you in 24 hours, we will issue refund and send out the order.